BECOME A MEDIATOR

Home » Formation » BECOME A MEDIATOR

Presentation

In many organisations, mediation is used as a tool to overcome differences of opinion as constructively as possible.

In a dispute, the parties involved want to find solutions, but sometimes the causes, challenges or consequences seem overly serious and complex. Such situations require a professional methodology to untangle the circumstances and resolve the conflict. The support of a third party who is impartial and experienced in mediation procedures helps to overcome deadlocked situations.

This seminar teaches how to become a mediator in an organisation.

Programme

Mediation – examples from various situations and cultures
Family mediation
Social mediation
Intercultural mediation
School mediation
Corporate mediation
International mediation
Socio-emotional, practical and legal aspects
The vocabulary of mediation
Definition and construction of areas of mutuality and common goals
Dealing with obstacles
Facilitation of meetings and organisation of follow-ups

Objectives

Analysing main actors and indirect parties in a conflict
Understanding different factors (historical, social, economic, cultural) of the conflict context
As a mediator, presenting the characteristics and the complexity of the situation to the parties
Understanding the psychology of participants without judging them
Managing the process, phases, procedure and protocol of a mediation
Turning conflicts into learning projects
Guiding actors to create their own terms of agreement
Expanding the scope for negotiation
Selecting the right tools to deal with deadlocked situations
Writing the document of agreement
Concluding mediations by giving the actors credit for the solution

Methods and Evaluations

Rich and flexible training design: theoretical input, discussions, reflection and sharing of experience, role-plays and simulations, practical exercises.

Evaluation of training impact:

Short-term impact: at the end of the training
Long-term impact: 3 months after the training

Evaluation of acquired knowledge:

Self-evaluation with a skills inventory
Questionnaire at the end of the training

Certificate: EUROBOGEN certificate of participation

Public and Prerequisites

Pre-conditions: Having completed Conflict Management Level 1 or equivalent experience at work.
Audiences: Team managers; heads of departments; project managers; human resources managers; field managers; facility managers.

Access for people with disabilities

People with disabilities who wish to follow this training are invited to contact us directly, in order to study together the possibilities of following the training.

Duration

3 days (21 hours)

Dates

On demand

Price

Price general public: EUR 1.725/pers. (no VAT) Price in-house: on demand (4-12 pers.)

Training certification

Certificate EUROBOGEN certificate of participation