POSITIVE, NON-VIOLENT COMMUNICATION

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Presentation

The effectiveness of a communication can be measured by the impact it has on the counterpart. The interpretation of messages can be surprising: despite good intentions, comments or suggestions may produce negative reactions from the other party. It is thus very important to care about what we say and how we say it, to avoid misunderstandings.

Communication can be a minefield where people fight or retreat to protect themselves; yet it can also be a space of encounter, trust-building, and mutually beneficial exchange.

The method of non-violent communication has been handed down to us by Dr Marshall Rosenberg, a mediation expert in intricately difficult human relations. Like all methods, it works very well with extensive practice.

Programme

Basics of communication (motivation, intention, encoding, transfer, reception, decoding, feedback)
Noticing the violence behind words and changing the vocabulary
Theory and practice of the “four ears and four tongues” (Schulz von Thun)
Thought and language patterns that are not violent
Non-violent communication according to prominent authors (M. Rosenberg, T. d’Ansembourg, D. Servan-Schreiber)
Link between non-violent communication and Transactional Analysis (E. Berne)
Simulation of situations from everyday work: application of the presented models and techniques
Treatment of a complex conflict (complication involving third parties)
Role plays illustrating metaphors of non-violent communication (the wolf and the giraffe)

Objectives

Defusing a conflict situation with non-violent communication
Understanding the motivational patterns behind behavioural habits
Recognising roots of emotions that are transported in communications
Clarifying intentions in a communication
Turning negative communication into an opportunity for negotiation and agreement
Understanding why a good intention is not enough
Creating strategies for cooperation
Establishing respectful dialogue as a standard
Using non-violent language at work

Methods and Evaluations

Rich and flexible training design: theoretical input, discussions, reflection and sharing of experience, role-plays and simulations, practical exercises.

Evaluation of training impact:

Short-term impact: at the end of the training
Long-term impact: 3 months after the training

Evaluation of acquired knowledge:

Self-evaluation with a skills inventory
Questionnaire at the end of the training

Certificate: EUROBOGEN certificate of participation

Public and Prerequisites

No pre-conditions
All audiences

Access for people with disabilities

People with disabilities who wish to follow this training are invited to contact us directly, in order to study together the possibilities of following the training.

Duration

2 days (14 hours)

Dates

On demand

Price

Price general public: EUR 1.360/pers. (no VAT) Price in-house: on demand (4-12 pers.)

Training certification

EUROBOGEN certificate of participation