In many organisations, mediation is used as a tool to overcome differences of opinion as constructively as possible.

In a dispute, the parties involved want to find solutions, but sometimes the causes, challenges or consequences seem overly serious and complex.  Such situations require a professional methodology to untangle the circumstances and resolve the conflict. The support of a third party who is impartial and experienced in mediation procedures helps to overcome deadlocked situations.

This seminar teaches how to become a mediator in an organisation.

  • Mediation – examples from various situations and cultures
  • Family mediation
  • Social mediation
  • Intercultural mediation
  • School mediation
  • Corporate mediation
  • International mediation
  • Socio-emotional, practical and legal aspects
  • The vocabulary of mediation
  • Definition and construction of areas of mutuality and common goals
  • Dealing with obstacles
  • Facilitation of meetings and organisation of follow-ups
  • Analysing main actors and indirect parties in a conflict
  • Understanding different factors (historical, social, economic, cultural) of the conflict context
  • As a mediator, presenting the characteristics and the complexity of the situation to the parties
  • Understanding the psychology of participants without judging them
  • Managing the process, phases, procedure and protocol of a mediation
  • Turning conflicts into learning projects
  • Guiding actors to create their own terms of agreement
  • Expanding the scope for negotiation
  • Selecting the right tools to deal with deadlocked situations
  • Writing the document of agreement
  • Concluding mediations by giving the actors credit for the solution

Rich and flexible training design: theoretical input, discussions, reflection and sharing of experience, role-plays and simulations, practical exercises.

Evaluation of training impact:     

  • Short-term impact: at the end of the training
  • Long-term impact: 3 months after the training

Evaluation of acquired knowledge:    

  • Self-evaluation with a skills inventory
  • Questionnaire at the end of the training

Certificate: EUROBOGEN certificate of participation

  • Pre-conditions: Having completed Conflict Management Level 1 or equivalent experience at work.
  • Audiences: Team managers; heads of departments; project managers; human resources managers; field managers; facility managers.