In many organisations, mediation is used as a tool to overcome differences of opinion as constructively as possible.
In a dispute, the parties involved want to find solutions, but sometimes the causes, challenges or consequences seem overly serious and complex. Such situations require a professional methodology to untangle the circumstances and resolve the conflict. The support of a third party who is impartial and experienced in mediation procedures helps to overcome deadlocked situations.
This seminar teaches how to become a mediator in an organisation.
- Mediation – examples from various situations and cultures
- Family mediation
- Social mediation
- Intercultural mediation
- School mediation
- Corporate mediation
- International mediation
- Socio-emotional, practical and legal aspects
- The vocabulary of mediation
- Definition and construction of areas of mutuality and common goals
- Dealing with obstacles
- Facilitation of meetings and organisation of follow-ups
- Analysing main actors and indirect parties in a conflict
- Understanding different factors (historical, social, economic, cultural) of the conflict context
- As a mediator, presenting the characteristics and the complexity of the situation to the parties
- Understanding the psychology of participants without judging them
- Managing the process, phases, procedure and protocol of a mediation
- Turning conflicts into learning projects
- Guiding actors to create their own terms of agreement
- Expanding the scope for negotiation
- Selecting the right tools to deal with deadlocked situations
- Writing the document of agreement
- Concluding mediations by giving the actors credit for the solution
Rich and flexible training design: theoretical input, discussions, reflection and sharing of experience, role-plays and simulations, practical exercises.
Evaluation of training impact:
- Short-term impact: at the end of the training
- Long-term impact: 3 months after the training
Evaluation of acquired knowledge:
- Self-evaluation with a skills inventory
- Questionnaire at the end of the training
Certificate: EUROBOGEN certificate of participation
- Pre-conditions: Having completed Conflict Management Level 1 or equivalent experience at work.
- Audiences: Team managers; heads of departments; project managers; human resources managers; field managers; facility managers.