Conflict Management & Mediation Skills for Businesses
All companies face conflicts, but there are some companies that handle them better than others. Conflicts emerge from different sources and appear in various guises. They usually occur when two or more endeavors are seen to be contradictory or incompatible: sometimes there seems to be winners and losers; tension grows when a decision must be taken quickly.
A mediator is a person who understands the inner workings of conflicts in general, and the perceptions and interests of the conflicting partners in particular situations. The mediator displays third-party perception, applies mediative techniques, communication and psychological tools – so that the conflicting parties may find their own solutions. This seminar teaches such skills.
- Anatomy of conflicts: components and mechanisms
- Filters of perception and distortions of reality
- Escalation and de-escalation curve
- Task vs. people conflicts
- Chains of cause and effect: logical and systemic approaches
- Phases of conflicts
- Roles of the mediator
- Roadmaps to solutions
- Blueprint for negotiations
- Negotiations, compromise and transformation
- Agreements, evaluation of conflict resolution and protocol.