Corporate Clients: Management and Leadership
Communicating with your Staff
As a manager you are communicating about the functional tasks of your department in reference to the wider company, giving individual and team goals, facilitating development, mediating at times of conflict and giving feedback on performance. You are responsible for yearly appraisals and agreements on performance results. This seminar discusses the most important communications you encounter with your staff. It provides simulations for you to assess and hone your communicative skills, your natural authority and your sensitivity towards people.
Seminar participants improve their skills
in the following areas:
- Management by objectives
- Interviewing staff
- Assessing performance
- Dealing with difficult people
- Negotiating in difficult situations
- Using appropriate language
- Using authority
- Creating a positive culture.
