Communication

Whether verbally or in writing, face-to-face or through virtual meetings, in small groups or in large forums, messages are conveyed to ease understanding, gain support, raise motivation, secure participation, assist in decision-making and increase selling. Internal communication includes aspects such as: team meetings, presentations, decision-making sessions, reports, staff appraisals, among others. External communication comprises elements such as: marketing materials, correspondence with partners, negotiations, public relations, among others. Whether formal or informal, communication takes place all the time. What is communicated and how it is done says a lot about the firm, its attitude towards its customers and its position on the market. Communication is a capability. Clear, clever, logical, open, firm and assured communication increases self-esteem at the work place, creates trust, and raises the quality of the organizational climate. To the outer world, it demonstrates that the company says what it means and means what it says. This impresses.

This series of communication seminars teaches the fundamentals of business communication.

Effective Presentations - I
Effective Presentations with Microsoft Powerpoint - II

Public Speaking
Successful Negotiations
Effective Communication at the Work Place
Conducting International Meetings effectively
Etiquette and Small Talk: International and Intercultural Communication
Intensive Training in three main Communication Modes
(assistants, secretaries and other company gatekeepers)

Other seminars on communication topics (e.g. marketing events) can be ordered as customized solutions.

 

 

EFFECTIVE PRESENTATIONS I

  • Audience analysis
  • Data collection
  • Purposes of presentations

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  • Structure and timing
  • Rapport with audience
  • Visual and other aids

 

  • Rhetorics
  • Spice
  • The presenter

 

 

 

EFFECTIVE PRESENTATIONS WITH MICROSOFT POWERPOINT - II

  • Overview of the tool
  • Layout
  • Texts and graphs
  • Design
  • Data transfers
  • Internet
  • Multimedia
  • Networks
  • Presenting skills
and the fundamentals of Effective Presentations - I

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PUBLIC SPEAKING

  • Types of speeches
  • Voice and body language
  • Media aid and equipment

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  • Planning the speech
  • Logic and arguments
  • Appealing to emotions

 

  • Advocating
  • Motivating
  • Infotainment

 

 

 

SUCCESSFUL NEGOTIATIONS

  • Negotiating concepts
  • Strategies
  • Phases

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  • Positions and moves
  • Alternatives
  • Bottlenecks
  • Joint decisions
  • Trust
  • Coopetition
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EFFECTIVE COMMUNICATION AT THE WORK PLACE

  • Making your point
  • Reframing difficulties
  • Arguing constructively

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  • Emotional intelligence
  • Intellectual clarity
  • Language skills

 

  • Clarifying objectives
  • Motivating others
  • Group dynamics

 

 

 

CONDUCTING INTERNATIONAL MEETINGS EFFECTIVELY

  • Purposes of meetings
  • Agenda / time management
  • Functions of participants

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  • Information phase
  • Discussion phase
  • Decision-making phase

 

  • Dealing with conflicts
  • Communication styles
  • Cultural differences

 

 

 

ETIQUETTE AND SMALL TALK: INTERNATIONAL AND INTERCULTURAL COMMUNICATION

  • Politeness
  • Body language
  • Inviting and being invited

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  • Topics of conversation
  • "Dos and Don’ts"
  • Cultural idiosyncrasies

 

  • Self and others
  • Diplomatic skills
  • Honoring

 

 

 

INTENSIVE TRAINING IN THREE MAIN COMMUNICATION MODES                                    (Training for personal (assistants, secretaries and other company gatekeepers)

  • Correspondence
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  • Telephoning, videoconferencing, virtual meetings

 

  • Verbal communication, meetings, conferences.